GOT QUESTIONS? WE’VE GOT ANSWERS.
DELIVERY AND SHIPPING
As soon as we’ve despatched your order, you’ll receive an email from us confirming the details of your purchase and the shipping method you’ve chosen. We’ll point you in the right direction of tracking the progress of your delivery too.
Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the ‘track your order‘ page here and enter your order number and tracking code to track your package.
Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
Have a look at our online returns procedure to find out more.
Current Delivery Times:
Standard Shipping (USA): 1-2 weeks overall.
Standard Shipping (INTL): 2-3 weeks overall.
Tracking numbers can take up to 5-7 days to generate. If you still don’t get tracking at that time, send us an email at email@example.com!
All shipping costs, including returns costs are non-refundable.
Unfortunately not – Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail as soon as you receive your package.
The amount of tax charged to your order depends on the type of item purchased and the destination’s Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.
If you order multiple different items, some of them might! We ship items separately because we have different warehouses AND we want to ensure you get your order quickly. We want you to wag.
REFUNDS AND RETURNS
Most regular-priced and sale merchandise can be returned within 30 days.
Upon receipt of your item, allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.